100 Fountain Spa FAQ

100 Fountain Spa is accepting Day Spa Guests, Monday through Friday, excluding holidays. For weekend and holiday bookings, Day Spa guests are welcome to book appointments up to two weeks in advance of the selected date based on availability. Some other blackout dates may apply during peak periods such as Christmas and March Break.

Please note that Day Spa Guests who have a treatment reserved may enjoy use of the facilities for the entire day.     

Day passes for our outdoor pool, indoor pool, whirlpool and saunas are available daily from 9:00 a.m. – 9:00 p.m. They can be purchased on a first-come, first-serve basis in person at the 100 Fountain Spa and cannot be booked in advance.

Day Passes to the facilities are available for $50 per person Tuesdays, Wednesdays, and Thursdays. Regular Day Pass rates apply Friday to Monday for $75 per person.

Guests will receive a locker in the upper changeroom and a towel.  Guests need to bring their own sandals. To inquire if there are still day passes available before driving down, please call the spa directly at 905-468-2123 ex. 407399. No holds will be done over the phone, they must be purchased in person at the desk to secure your spot, even if accompanying someone with a service booked as capacity is limited.

Day pass fee is waived for hotel guests and guests who have spa treatments at 100 Fountain Spa.

Complimentary parking is included.

100 Fountain Spa is accepting Day Guests Monday through Friday, excluding holidays. For weekend and holiday bookings, Day Spa guests are welcome to book appointments up to two weeks in advance of the selected date based on availability.  Some other blackout dates may apply during peak periods such as Christmas and March Break. 

Please note that Day Spa Guests who have a treatment reserved may enjoy use of the facilities for the entire day. 

A 72-hour cancellation policy applies to all individual treatments.  Full charges apply to any treatments cancelled within the policy. The Corporate Group cancellation policy is 30-days prior.  

Spa guests must be at least 12 years old to receive services, and be accompanied by a parent. You must be 16 years or older to use hot tubs, saunas, or the hot springs pool.

Spa hours and hot spring pool hours are daily from 9:00 a.m. – 9:00 p.m.

The hotel pool facilities are open from 8:00 a.m. – 10:30 p.m. daily. Guests staying at the hotel overnight will enjoy access to the facilities from 2:00 p.m. on the day of arrival until 12:00 p.m. on the day of departure.

We recommend that you book as soon as possible. Within three weeks of arrival, availability can be limited, especially on weekends and during holiday periods.

Please plan to arrive 30 minutes prior to your appointment time to register and change before your treatment. Arriving just in time will cheat you of precious minutes of your service. We complete each experience punctually so the next client will not be delayed. A locker, robe, and towels will be provided. We kindly ask that each guest bring a pair of slippers with them. You are advised to leave your valuables at home as the spa can not assume responsibility for lost or misplaced items. Please bring your workout clothing and a bathing suit so you may enjoy our facilities including our fitness room, indoor and outdoor heated pool, saunas and outdoor hot spring pool.

Yes.

Yes, we are pleased to offer our guests a selection of spa cuisine to be enjoyed in Vintages Lounge or by the indoor or outdoor pool. We recommend pre-ordering lunch at check in.

Children 12 years and older are allowed on site. Please note that the spa is a whisper zone and care should be taken to ensure a tranquil environment.

Yes, the spa is elevator accessible. Hydraulic beds are also an option available. Please mention your needs at the time of booking so we can accommodate you.

Yes we accept groups for a corporate retreat, a bridal party, or a girls’ getaway. We offer discounts for Corporate Groups based upon: 6+ Guests = 10% discount (Monday-Friday only) (Individual treatments only, RMT massage & packages not included).

Yes, we employ Registered Massage Therapists. All of our Massage Practitioners are registered with the CMTO. Reflexologists are registered with the RRCO. Receipt for submission to your private insurance is available upon request. Our team consists of male and female therapists. Although we try to accommodate requests we cannot guarantee preferences. Insurance receipt will not be issued for missed, cancelled or when using a gift card as method of payment for service.

Yes. Continue your transformation with a personalized lifestyle program. Spa home care is available for purchase in our retail boutique.

To ensure all hotel guests have an opportunity to enjoy the hot spring pool, we have created a reservation system that guests can utilize the day of their arrival or upon check-in to the hotel. The hot spring pool is open from 9:00 a.m. – 9:00 p.m. We are taking bookings in 20 minute intervals for up to 10 people at a time. Kindly note that guests must be 16 years or older to access the hot spring pool.